Find answers to common questions about OpenWay: Network & Security
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Getting Started
Setup, installation and first connection
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Billing
Subscriptions, payments and refunds
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Troubleshooting
Connection issues and fixes
Frequently Asked Questions
How do I get started with OpenWay: Network & Security? ▼
Download the OpenWay: Network & Security app for iPhone from the App Store. Start your 3-day free trial, then tap the connect button. The app will automatically connect you to the fastest available server. That's it — you're protected!
How much does OpenWay: Network & Security cost? ▼
Every new subscriber gets a 3-day free trial. After the trial, the subscription costs $14.99 per week or $49.99 per year. Payment is charged to your Apple ID through the Apple App Store, and the subscription renews automatically unless canceled at least 24 hours before the end of the current period. Prices may vary by country and are shown in the app before you confirm the purchase.
Does OpenWay: Network & Security keep logs? ▼
No. We operate a strict no-logs policy. We never record your browsing history, DNS queries, IP addresses, or any data that could identify your online activity. Your privacy is our top priority.
Why is my VPN connection slow? ▼
Try connecting to a server closer to your physical location. In the app, tap "Change Location" and select a nearby country. Also ensure you have a stable internet connection.
Which devices are supported? ▼
OpenWay: Network & Security is an iOS app, available for iPhone on the Apple App Store.
How do I cancel my subscription? ▼
Purchases and renewals are handled by the Apple App Store, so you cancel in your Apple ID settings: Settings → [your name] → Subscriptions → OpenWay: Network & Security → Cancel Subscription. Cancel at least 24 hours before the end of the trial or current period to avoid the next charge. Refund requests are handled by Apple at reportaproblem.apple.com.
Can I use OpenWay: Network & Security on public Wi-Fi? ▼
Absolutely — that's one of the best use cases. Public Wi-Fi hotspots can be insecure. OpenWay: Network & Security encrypts all your traffic, protecting you from hackers and snooping on any network.
What VPN protocol does OpenWay: Network & Security use? ▼
We use WireGuard — the most modern and fastest VPN protocol available. It provides better performance than OpenVPN or IKEv2 while maintaining the same high security standards.